NEPTUNE CHIC TUNIC VERSATILE DRESS

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@chadene.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at info@chadene.com. You can find more information at the following link: Return Policy

Our shipping policy ensures a seamless delivery experience for our valued customers. We aim to process orders within 24-72 hours for a speedy delivery experience. Depending on your location, your package will be shipped and arrive at your doorstep within 6-15 days.

Once your order is on its way, you'll receive a shipping confirmation email containing tracking information for your convenience. It's vital to provide accurate shipping addresses during checkout to avoid delays or misdeliveries, as we cannot be held responsible for inaccuracies. While we strive for timely delivery, unforeseen circumstances like extreme weather or carrier delays may occasionally affect shipping times, in which case, affected customers will be promptly informed.

In the event of lost or stolen packages confirmed as delivered to the provided address, customers should contact the carrier directly to initiate claims. Any returned orders due to address inaccuracies or unclaimed packages will be subject to additional shipping charges for reshipment. Should you encounter any shipping-related issues or have inquiries about your order's delivery status, our dedicated customer service team is readily available to assist you. Please note that our shipping policy is subject to updates without prior notice, but we remain committed to providing a reliable and transparent shipping experience for all our customers.

Rest assured, if you need to make a return, our dedicated support team is here to assist you promptly and ensure a hassle-free experience, prioritizing your satisfaction.